Privacy Policy

Last Revised: 4/1/2026

Effective Date: 4/1/2026

This Privacy Notice describes how Courtyards at Cotton Lane DOS LLC DBA Cotton Lane and its parents and subsidiaries, (collectively, "Cotton Lane," "we," "us," or "our") collects, uses, discloses, and safeguards personal information about visitors to our community and users of our websites, online features, and services that link to this Privacy Notice (each a "Site", or collectively, "our Sites"). This Privacy Notice also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.

Types Of Information We Collect

Courtyards at Cotton Lane recognizes and respects the privacy of our customers, suppliers, and web visitors. "Personal information" generally refers to any information that can be linked to an identified or identifiable person. The personal information that we collect about you varies depending on the context of our interactions with you. The following provides examples of the types of information that we collect and have collected in the preceding 12 months, for our purposes and how we use the information.

Cookies & Similar Technologies

When you visit our Sites, open or click on emails we send you, or interact with our advertisements, we and third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see the Cookies and Similar Tracking Technologies section below.

Device Identifiers & Web Logs

We collect information from your devices, including your device identifier, mobile ad identifier (or similar unique identifiers), browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet), domain name, click-activity, referring website, and/or a date/time stamp for your visit. We use this information to monitor our networks and the visitors to our websites. Among other things, it helps us understand which of our products or services are popular. We also use this information to design a better online and mobile experience, enhance the performance of our Site, and to advertise our products and services.

Distance Information

When you use one of our browser-based tools or sites, we may collect your location from the GPS, Wi-Fi, and/or cellular technology in your device to understand our users and provide tailored services. In some contexts, our use is also based upon your consent to provide us with geolocation information.

Email Interconnectivity

If you receive email from us, we use certain tools to capture data related to when you open our message or click on any links or banners it contains. We use this information to understand how you interact with our communications to you.

Feedback/Support

If you provide us feedback or contact us for support, we will collect your name, e-mail address, recordings of your voice (such as when we record customer service calls for quality assurance), a transcript of live online chats, and possibly other personal information, as well as any other content that you send to us in order to reply. We use this information in order to receive, and act upon, your feedback or issues.

Mailing List

When you sign up for one of our mailing lists, we collect your email address. Where required by law, we have obtained your consent to disclose information about our products or services. We also use this information to send you information about our products or services.

Surveys & Consumer Insights

When you consent to participate in a survey or consumer research activity provided by a third-party service provider, the third party may collect basic identifying and contact information as well as any other information you provide. We use this information to understand your opinions and collect information relevant to our organization to better understand our customers' needs and work to improve your experience, as well as to better market our products.

Sources Of Information

We collect your personal information in the following ways, pursuant to applicable law:

Directly From You

When you use our engage with our Sites, visit our community, register for an account, contact us, respond to a survey, sign up to receive emails, text messages, and/or postal mailings.

Through Our Use of Cookies, Pixels, and Other Automatic Data Collection Technologies

When you visit our websites, open or click on emails we send you, or interact with our advertisements. We or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see the Cookies and Similar Tracking Technologies section below.

From Our Third Party Partners

Including from third parties that we have partnered with to provide you the products and services that you have requested from us.

Other Sources

We may also receive information about you from other sources, such as data analytics providers, marketing or advertising service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.

Use and Processing of Your Personal Information

We use your personal information in the following ways:

- To identify you when you visit our Sites.

- To improve our services and product offerings.

- To conduct research and analytics including to enhance our product offerings; to understand how you engage with our site, advertisements, and communications; to identify our most popular products and plans; to improve our site and marketing campaigns; to personalize your experience; to save you time when visiting our site; to tailor the marketing and advertising we present to you; to offer services; and to better understand our customers' needs.

- To communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback, and to provide customer service.

- To send marketing and promotional materials, including information relating to products, services, sales, or promotions.

- For administrative purposes, as well as to generally manage our relationship with you.

- To protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you complete a survey, we may collect your information to perform our contract with you, but we also collect your information so that we can quickly and easily respond to any questions about your order or process change requests. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our general interest in conducting our business.

Cookies, Pixels, And Similar Tracking Technologies

We use cookies and similar tracking technologies, including pixel tags or web beacons (collectively "cookies"), to collect certain information on our Site and through our services. We also permit certain third parties to use cookies and similar tracking technologies to collect information about your use of our Site. The information collected by these tracking technologies may include (a) your internet protocol (IP) address, unique device identifiers, location, browser type, and Internet service provider information; (b) information about when and how you access and use our Site, such as the domains you visit, what features you used and for how long, the website that referred you to us, and date/time stamps associated with your usage; (c) information about the device you use to access the Site such as device type, device ID, and device/browser settings; and (d) location of the device used to access the Site derived from GPS or WiFi use.

We differentiate between cookies that are essential for the technical features of our services and optional analytics and advertising cookies:

Essential Cookies

These are cookies that our Site needs in order to function, and that enable you to move around and use the Site and features. Without these essential cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features you request. Examples of where these cookies are used include: to determine when you are signed in, to determine when your account has been

inactive, and for other troubleshooting and security purposes.

Analytics Cookies

Analytics cookies allow us to understand more about how many visitors we have to our Site, how many times they visit us and how many times a user viewed specific pages within our Site. Although analytics cookies allow us to gather specific information about the Site that you visit and whether you have visited our Site multiple times, we cannot use them to find out details such as your name or address.

Targeted Advertising Cookies

Advertising cookies may be placed by us or third parties to enable third party ad networks to recognize a unique cookie on your computer or mobile device. The information that is collected and shared by these types of cookies may also be linked to the device identifier of the device you are using to allow us to keep track of all the websites you have visited that are associated with the ad network. This information may be used for the purpose of targeting advertisements on our Site and third-party sites based on those interests.

You can adjust your preferences with regard to the targeted advertising cookies we use by clicking the "Privacy Choices" link at the bottom of our Site and setting your preferences, or via other options such as adjusting your browser settings. Any choices concerning cookies are browser and/or device specific. If you clear your cookies from your browser on any of your devices, your choices will need to be reset. You should check how to do this on your device(s) and operating systems.

Disclosure Of Personal Information

We may disclose, and may have disclosed in the preceding 12 months, the following categories of your personal information for business or commercial purposes to the categories of recipients listed below. Please note that because this list is comprehensive it may refer to types of information that we disclose about individuals other than yourself.

In addition to the specific situations discussed elsewhere in this policy, we disclose personal information in the following situations:

Corporate Transactions. If another company acquires (or proposed to acquire) our company, business, or our assets, we will also disclose your personal information with that company, including at the negotiation stage.

Other Disclosures with Your Consent. We may ask if you would like us to disclose your information with other unaffiliated third parties who are not described elsewhere in this policy.

Other Parties. We may disclose personal information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also disclose your personal information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.

Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be disclosed with us and with them. Their use of your information is not governed by this privacy policy.

Service Providers. We share your personal information with service providers. Among other things service providers may help us to administer our website, conduct surveys, provide technical support, and assist in the fulfillment of orders, or the provision of services.

Targeted Advertising Partners. We may disclose certain personal information to third-parties that support our advertising and marketing efforts, including to serve interest-based advertisements across the Internet; track and categorize your activity, interests and device(s) used over time on our website, and on third-party websites and mobile applications. The advertising networks and related providers gather this information to create individual profiles that are disclosed to us, which allows us the ability to match those individual customer profiles with advertisements we believe may be most relevant to a particular customer. We may also disclose other information, including information collected by tracking technologies, which may be used by third parties for their own marketing, advertising, and other purposes (see the Cookies & Similar Technologies section for more information).

De-identified Personal Information. We may disclose or use aggregated or de-identified data for any lawful purpose. De-identified information is generally not considered to be personal information under applicable laws.

Your Rights & Choices

Pursuant to applicable data protection law, you can make the following choices regarding your personal information:

Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by clicking the "unsubscribe" link at the bottom of any promotional e-mail that you receive from us and managing your email preferences. Although we will remove your name from our mailing list after receiving your request within the timeframe permitted by law, you may still receive mailings from us that had been initiated prior to your name being removed. If you decide not to receive promotional emails, we may still send you transactional communications, such as those about your account, to fulfill orders you have made, or other service-related communications.

Promotional Text Messages. You can opt-out of receiving text messages from us by replying "STOP" to the text message you receive from us or following other instructions provided to you when you elected to receive texts. Please note that this will only opt you out of the specific text messaging program associated with that number.

Changes To Your Personal Information. We rely on you to update and correct your personal information. You can update your information by clicking the "Preferences" link at the bottom of any promotional e-mail that you receive from us and providing current information. Note that we may keep historical information in our backup files as permitted by law.

Deletion Of Your Personal Information. You may request that we delete your personal information. If required by law, we will delete your personal information after such request is made. We may also decide to delete your data if we believe that the data is incomplete or inaccurate, or that our continued use and storage are contrary to our obligations to other individuals or third parties. When we delete personal information, it will be removed from our active database, but it may remain in archives where it is not practical or possible to delete it. You should note that there are some situations in which we may decline to delete your personal information. For example, we retain the information that we collect to, among other things, detect security incidents, comply with our legal obligations, enforce any of our agreement, and protect against malicious, deceptive, fraudulent, or illegal activity.

Access To Your Personal Information. You have the right to request access to the personal information we hold about you, along with other information such as the purposes of the processing, the recipients, or categories of recipients to whom the personal information has been or will be disclosed, the sources of the personal information, retention, and transfers of personal information, and a list of third party recipients of personal information that we process. If required by law, upon request, we will grant you with reasonable access to the personal information that we have about you. Where required by law, we may also transfer a machine-readable copy of your personal information to you or a third party of your choice.

Targeted Advertising. Subject to certain exceptions, you may have the right to opt out of the "sale" of your personal information. It may be considered a "sale" of personal information under applicable law when we disclose certain names and contact information to advertising networks and data enrichment providers. Also, we use services that help deliver interest-based ads to you and may transfer personal information to business partners for their use. Making personal information (such as online/device identifiers, browsing activity, or geolocation data) available to these third parties may be considered "targeted advertising" or a "share" under applicable law. Please note that your use of our Site may still be tracked by us and/or our service providers.

Online Tracking. Some web browsers incorporate a "Do Not Track" (DNT) or similar feature that signals to websites that a visitor does not want to have his/her online activity and behavior tracked. Not all browsers offer a DNT option and there is currently no industry consensus for how to recognize or respond to a DNT signal. We will endeavor to recognize commercially recognized opt out signals (e.g., Global Privacy Control). Recognition of this signal will only take place with respect to the device and/or browser that communicates the signal.

Restriction of Processing of Sensitive Personal Information. You have the right to request the restriction of processing of your sensitive personal information. Where applicable, the respective sensitive personal information will be marked accordingly and may only be processed by us for certain purposes. At the current time, however, we do not use or disclose sensitive personal information for purposes other than those expressed in this Policy or otherwise permitted by applicable law, and these uses cannot be limited under California law.

Automated Processing. Under certain circumstances, you have the right to object to a significant decision based solely on automated processing (i.e., without human intervention) unless that decision is required or authorized by law. At the current time, however, we do not engage in automated processing without human intervention.

Right of Non-Discrimination/Retaliation. We do not discriminate against individuals who exercise any of their rights described in this Privacy Notice, nor do we retaliate against individuals who exercise these rights.

Please note that many of the above rights are subject to exceptions and limitations. Your rights and our responses will vary based on the circumstances of the request. If you choose to assert any of these rights under applicable law, we will respond within the time period prescribed by such law.

In certain jurisdictions, a person authorized to act on your behalf may make a verifiable request related to your personal information. If you designate an authorized person to submit requests to exercise certain privacy rights on your behalf, we will require verification that you provided the authorized agent permission to make a request on your behalf. In any circumstance, your request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative of that person; and (ii) describe the request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

To exercise your rights, please call the community at 916-473-2488. In certain jurisdictions, you may appeal our decision to your request regarding your personal information. To do so, please contact us in any of the ways listed in the "Contact Information" section. We respond to all appeal requests as soon as we reasonably can, and no later than legally required.

How We Protect Personal Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

How Long We Retain Information

We retain information about you and your relationship with us for as long as is needed to fulfill our legitimate business purposes outlined in this Privacy Notice. The specific periods for which we keep information about you vary depending on the nature of the information, why we need it, and whether the personal information is de-identified. We also consider the minimum necessary retention period prescribed by applicable laws, recommended by industry standards, and stated in contracts and other legal obligations.

Other Important Information

The following additional information relates to our privacy practices:

Third Party Applications/Websites. This Site may contain links and references to other websites and social media features administered by unaffiliated third parties. These features may collect information about you such as your IP address and which page you are visiting on our Site. This Privacy Notice does not apply to such third party websites or features. When you click a link to visit a third party website, you will be subject to that website's privacy practices. We encourage you to familiarize yourself with the privacy and security practices of any linked third party websites or features. Also, to enhance your experience on this Site, we use Google Maps APIs. Google has requested that we inform you that your use of such services is subject to the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).

Changes To This Privacy Policy. We may revise this privacy policy from time to time. We will notify you of changes by posting the effective date of the latest version at the top of this privacy policy.

Children's Privacy. We will not knowingly collect any personally identifiable information from children under the age of 18 and our websites and our services are not directed to children under the age of 18. If a child under 18 submits personal information to us and we learn that the information is from a child under 18, we will attempt to delete the information as soon as possible. In addition, we do not knowingly sell the personal information of minors under the age of 18.

Equal Housing Opportunity

It is our intention to comply with the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination."

We support Equal Housing Opportunity and encourage users of our site to follow appropriate guidelines to comply with the Federal Housing Act, as well as any applicable state and local laws and regulations.

Contact Information

If you have any questions about our privacy or security practices, please contact us by phone 916-473-2488 or by email [email protected]. When you contact us by email, please include "Privacy" in the subject line.